If you ever do business with xvipes.com
I suggest to go there, choose your parts, pay and leave.
My overal buying experience from xvipers.com was not as easy as online shopping should be.
My 1st online transaction with xvipers owner Michael Nouri went very smooth and with no issues.
Parts arrived few days later and all was the way it supposed to.
Second transaction was not as good:
I ordered a rear clip for 2010 prius in JUNE 2012, THEY HAD it , price was not lowest on the market but they offered to cut clip the way I want and promissed that they will include all internal parts, tail lights and bumper and hatch doors for 2010 toyota Prius with matching interior and exterior colors.
I called few days for payment, Michael took my CC numbers over the phone.
Unfortunatelly my CC ( had a limit ) and would cover only amount for parts without shipping charges.
I called day later and told him, that I want to pay shipping with other CC. He said it will be taken care by secretary and that she will call me soon.
3 months later, no phone from secretary or from Micheal and me calling every second day at different times, no one is picking xvipers toll free or regular phone up.
No one is answering emails at
sales@xvipers.com either, and I am on my way with empty trailer to little city of: OWENSVILLE in Missouri where Xvipers are located.
I checked their address via google maps and it shows a building with warehouse and many salvage vehicles around. I thought that if between the time then the satellite picture was taken and now nothing happened they should be still there. I searched for business in the area and called local Auto parts store just accross the street. They did not know who Xvipers is but they knew who the guy with Toyota Prius parts is so I was very confident that someone is there.
Well, unfortunately when I arrived to Owensville all invenotry of salvage cars was gone. As I was told by Police officer later that day, Xvipers.com moved away to enclosed warehouse 5 miles away from the town.
When I talked to local police officer he told me that city officials kicked Xvipers out from the city due to large amount of complains from outside customers. Police told me that there are hundreds people like me comming/calling/sending letters to Police/city of Owensville annually beginning in 2008 until now ( AUG/2012 ) to get their money back or purchases. Unfortunately they ( Police/City) cannot do much. I heard stories about several russians flying there with their own translator to recover their about 30k USD investment in Viper parts and someone else flying from Sweden to get their money back.
Reason for no Police action:
All transactions are done via Internet not cash register so police cannot prove anything to xvipers.com
Showing your online transactions won't work. Xvipers uses Australian credit card company to process their orders. I tried to call/email/mail that company and never got answer. Try for yourself:
Police officer told me that he submit bunch of complains to FBI for investigation year ago but they refused it because it is not cost effective for them unless each case is worth more than 100k USD
He told me that the only remedy is to hire local lawyer and open civil suit against xvipers.com , he told me these things happened in the past and at the moment Michael Nouri coughs out money or parts to his customers.
Below are few pictures of what I saw in Owensville, Missouri on August 2012.
Shop name is Eliteauto not Xvipers. there are approximately 4 workers there. I had no privilege to meet Michael, and he could only communicate over the phone with his workers.
They pretend as they do not know what is going on. Once I showed then an INVOICE and proof of payment on my credit card statement where it says Xvipers.com then they could give me what I came for.
If you need any more info, please email me. I will be happy to share my thoughts.
I was LUCKY ! I got my parts and I left as quickly as I could.Here some pics from the site:
